If you have any questions or concerns about your account,
please let us know by filling out the form below.
If you would prefer to call us, our number is 1-800-299-1591(Mon-Fri 8am-4pm MDT)
Please allow up to 24 hours for an email response and 48 hours for a phone response.
Please allow up to 24 hours for an email response and 48 hours for a phone response.
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If your question is below, you can read our helpful guides to avoid waiting for a response!
• How do I download the software? Once you sign up and make your account, simply go to the Download Page to get started! Learn more... • Why can't I sign in? When you created your account, you chose a SkyVault360 username. Use that username, not your personal email, to sign in. Learn more... • Why is my backup taking so long? Your first backup will take the longest, since everything is being backed up at once! Future backups are much shorter. Learn more... • How do I select which folders will be backed up? You can pick which folders you back up by going to Settings and choosing Backup Selection. Learn more... • How do I Restore my data if my computer crashes? If your computer crashes, you'll simply download the program again and use the restore feature. Learn more... • Why isn't my operating system supported? We support Windows Vista, XP, 7, 8, and 10, and Mac 10.6.8, 10.7, and all later versions. Learn more... |
Prefer to call? Our number is 1-800-299-1591. Please allow up to 48 hours for a phone response!